Job Description

Job Description

Job Description

Job Description

Responsible for delivering great intentional customer experiences including producing timely and accurate quotes for both standard and customized solutions, pro-actively engaging with customers to secure and process orders and working closely with the sales team. Also managing a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues. 

Key Responsibilities and Outcomes: 

• Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times. 
• Accurately produce sales quotations, supporting documents, technical proposals, and any other required customer information to meet customer service KPIs. 
• Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable. 
• Support and follow standard and efficient processes that deliver the quality of customer service required at speed  
• Use approved Rotork price lists to provide customers with accurate quotations and lead times. 
• Progress and follow-up outstanding orders and quotations within agreed timescales and report accordingly. 
• Ensure the integrity of any data input and maintains records as required.
• Maximise opportunities for new business with existing customers (through opportunities for value selling).
• Respond professionally and accurately to all other customer queries within agreed timescales. 
• Use existing procedures to solve routine or standard problems. 
• Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.
• Liaise and negotiate with both customers, internal departments and Factory regarding order fulfilment or special requirements. 
• Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution. 

 

Qualifications

• 2 to 3 years' experience in relevant/similar role
• Strong Customer Service experience
• Desirable
• Degree, qualification or equivalent 
• Experience of flow control industry or similar 
• Experience in using Enterprise Resource Planning (ERP) Systems 

Personal Specification: 

Essential 

• Role model for Rotork DNA behaviors in all aspects 
• Strong leadership qualities and customer focused attitude 
• Good communication and interpersonal skills with a strong customer focus. 
• Able to multitask and effectively manage differing priorities as they emerge. 
• Builds strong relationships with customers and other internal departments to ensure customer satisfaction through delivering consistent and reliable support. 
• Strong attention to detail and the ability to work under pressure. 
• Proactive approach to challenges with a focus on finding solutions. 
• Able to manage and lead change in a dynamic environment. 
• Understands what impact decisions have on a business performance – demonstrates good commercial awareness. 

Desirable

• Technically proficient in IT programmes such as AX, CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel) 
• Up to date on market trends and emerging technologies to respond effectively on changing customer needs. 

#HP #li-hybrid

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Job Tags

Worldwide,

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