Job Description

At Hand And Stone, Opportunity Knocks.

This is an amazing opportunity to join a growing company with amazing benefits. We have gone from 1 employee to over 100 within 5 years. Loads of opportunity for growth and career development. The Midlothian location is very successful and the current manager is moving to open a new region in Virginia Beach!

Only apply if you have at least 3 to 5 years management experience, have worked in retail or in the health and wellness industry.

Do NOT apply if you are a job hopper - you need to show that you have stayed at least 2 years in each role.

Position Summary

Our Spa Manager will execute the day-to-day operations of a high volume spa, along with specific assigned responsibilities. A more extensive list of the responsibilities is as follows:

• Oversee and manage the daily operations of a busy spa
• Ability to promote the health and wellness benefits of both massage therapy and facials
• Learn about our products and services for effective, clear communication
• Handle administrative tasks including but not limited to payroll, scheduling, inventory, ordering and reporting
• Uphold store cleanliness standards in the entire spa
• Oversee training of staff
• Create and aid in implementation of sales goals for staff.
• Oversee implementation of corporate protocols.

Position Requirements

• A passion for people and sales
• High level of enthusiasm
• Capability to work flexible hours, specifically nights, weekends (Sundays) and holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution
• Demonstrated ability to balance coaching/mentoring with disciplining

Benefits We Offer

• Generous compensation plus bonus opportunities
• Paid time off
• Professional and safe work environment
• Employee discounts

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