ServiceNow Business Process Consultant – WSD Module
Location: Fully Remote
Contract Length: 10–20 weeks
Hours: 20–30 per week
Our client, a leading IT Services and IT Consulting company, is hiring an experienced ServiceNow Business Process Consultant to join the team remotely on a 10-20 week contract. The successful candidate will play a key role in delivering a Workplace Service Delivery (WSD) project, overseeing activities from initial planning through to execution.
Responsibilities
Lead and support the delivery of a Workplace Service Delivery (WSD) project from planning through to execution.
Configure, test and deploy ServiceNow WSD features including indoor mapping, service catalog, request management and case management.
Collaborate with stakeholders to gather requirements, translate them into functional solutions and ensure alignment with business needs.
Provide guidance on best practices for WSD configuration and adoption.
Produce documentation, workflows and knowledge articles to support ongoing use and maintenance.
Monitor project progress, troubleshoot issues and ensure timely delivery of milestones.
Skillset
In-depth, hands-on knowledge of the ServiceNow WSD module, with a track record of practical application.
Extensive experience in WSD project delivery, covering indoor mapping, service catalog and request management, case management, and core WSD configuration.
Proven ability to implement WSD solutions successfully across comparable projects.
Self-motivated and reliable, capable of working independently and consistently meeting agreed deadlines.
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