Job Description

Job Description

Electric Picks, a Hoboken NJ hyper-growth organization, is changing the narrative on fashion jewelry by offering a lifetime guarantee, launching innovative collaborations with top influencers and focusing on thoughtful creative branding. We are looking for a jewelry and fashion lover to add to our passionate small team who wants a career with immense growth potential. Our goal is to love showing up for work every single day (seriously), to work hard and have fun while doing it.

We are seeking a temporary Customer Relations Specialist. This is a temporary full-time position at our studio in Hoboken, NJ. This position is responsible for resolving customer inquiries and overseeing all repair and replating requests from start to finish. This includes answering inquiries from customers, coordinating with Production, ensuring timely turnaround, updating customers, and reshipping items. By taking on these specialized inquiries, this role ensures customers have a consistent, high-quality experience when it comes to jewelry care.

You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. 

Position Overview:

• Full-Time Position: Mon-Fri 9AM-5:30PM
• On-site in our Hoboken, NJ studio
• $20/hr
• Position is temporary through December 31, 2025

Key Responsibilities:

• Manage the entire cycle of returns and repairs
• Have a working knowledge of current Electric Picks products and procedures
• Process returns and exchanges via Loop and Mirakl
• Process customer repairs
• Support the customer care team with inquiries using Gorgias



Our Ideal Candidate:

• You’re someone who is jewelry obsessed!
• 2 years of customer service experience
• Shopify, Gorgias, & Loop experience a plus
• Excellent communication skills
• Organized and reliable
• Ability to work independently
• Careful attention to detail
• Ability to be both a self-starter and a team player, multitask and thrive in a fast environment
• You're the type of person who searches for someone if you find a wallet on the ground and truly wants to go above and beyond for others.

ABOUT US:

Born out of a dream (literally) and an idea, Founder MJ Carlson started Electric Picks in her NYC apartment. Celebrating our 14 year anniversary this year, we’ve grown to a team of 20. We love jewelry but we’re more than just another gold chain company. We value positivity, teamwork, thoughtfulness and creativity.

We've been featured in Forbes, Vogue, Elle, The NY Post, People, Cosmopolitan, InStyle among many other media outlets. We currently retail with Revolve, Nordstrom, Free People, Anthropologie, Holt Renfrew and approximately 250 specialty boutiques.

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