Job Description

Job Description

Job Description

Are you ready to take your customer service skills to the next level? As a Full Time Welcome Center Representative at YMCA of Reading & Berks County, you'll have the opportunity to create lasting relationships with our valued members and make a difference in their lives. Imagine the excitement of being the first point of contact for our community members, answering their questions, and assisting them in finding the perfect membership option. You'll have the chance to connect with individuals from all walks of life, helping them achieve their health and wellness goals.

But it doesn't stop there! As part of our team, you'll have the chance to be a problem solver, finding creative solutions to any challenges that may arise. Your empathetic nature and customer-centric approach will play a crucial role in building trust and loyalty with our members. And let's not forget about the energetic and fun culture we foster here at YMCA of Reading & Berks County.

You'll be part of a team that embraces adventure and forward-thinking, creating an environment where everyone feels valued and engaged. If you're looking for an exciting opportunity to make a difference in the lives of others, join us at YMCA of Reading & Berks County as a Full Time Welcome Center Representative. The position is onsite in Reading, PA, and offers a competitive pay of $16 per hour . You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Apply now and embark on a thrilling career that combines customer service, problem-solving, and community engagement.

As the Welcome Center Representative at the YMCA of Reading & Berks County, you will receive membership guidance and event direction from the Director of Membership Engagement, while being directly supervised by your branch's Center Manager. Your exceptional front desk skills and professionalism will serve as a model for our team members at each branch. You will play a crucial role in training and rolling out initiatives and campaigns, ensuring that our members receive outstanding service and have an exceptional experience. But it's not just about professionalism - your enthusiasm and friendliness will create a warm and inviting atmosphere for our members.

This role combines the best of both worlds, where your professionalism is matched only by your infectious enthusiasm. Join us in this exciting position and be a part of our mission to make a positive impact in our community.

To excel as a Welcome Center Representative at YMCA of Reading & Berks County, you will need a unique blend of skills and abilities. Firstly, your exceptional communication skills will allow you to effectively interact and build relationships with our diverse community members. This includes active listening and empathetic communication to understand their needs and provide appropriate solutions. Superb organizational skills are essential to juggle multiple tasks and priorities in a fast-paced environment.

You will be responsible for coordinating with different branches, so attention to detail and the ability to multitask are key. Proficiency in computer software and tools will enable you to efficiently manage member data and track engagement metrics. Moreover, your problem-solving skills will come into play as you find creative solutions to address member concerns and ensure their satisfaction. Lastly, a flexible and adaptable mindset is crucial in this role, as you will need to quickly adjust to evolving situations and contribute to dynamic team initiatives.

Bring your enthusiasm, professionalism, and dedication to deliver exceptional customer service to our community members. Join us at YMCA of Reading & Berks County and let your skills shine in this exciting opportunity.

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

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