Job Description

Job Description

Job Description

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

We are seeking a detail-oriented and proactive individual to support our international business operations as our Junior International Business Operations Associate. This role involves servicing clients and agents, supporting system enhancements, and contributing to process improvements. The ideal candidate is bilingual, technologically proficient, and eager to grow within a dynamic, global environment.

Duties and Responsibilities:

• Provide support to international clients and agents on in force policies and pending applications.
• Respond to inquiries related to policy status, documentation and procedural requirements.
• Assist in designing, testing, and documentation of system enhancements; communicate issues and development needs to the technical team.
• Stay up to date on product information, procedural updates, and system changes.
• Identify and recommend opportunities for process improvements and workflow optimization.
• Log and report system issues, inconsistencies or errors during testing.
• Complete or assist in special projects for the international team.
• Provide back up support to the international new business operations unit and assist the operations director as needed.
• Handle ad hoc requests such as generating reports, conducting compliance checks, translating documents, etc.

Minimum Qualifications:

Bachelor’s degree in Business Administration, International Business, or in a related field. Must be bilingual, fluent in Spanish and/or Portuguese preferred.

Knowledge, Skills and Abilities:

• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Must have strong bilingual verbal and written communication skills.
• Dependable, adaptable, and able to maintain professionalism in challenging situations.
• Self-motivated with the ability to work independently with minimal supervision.
• Strong attention to detail and commitment to accuracy.
• Ability to recognize when to escalate issues appropriately.
• Demonstrated interest in process improvement and operational efficiency.
• Familiarity with life insurance or investment products is a plus.
• Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, AdminSeg, SharePoint, and other relevant platforms.

Travel Requirements:

Travel is not anticipated for this role.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Job Tags

Work at office, Immediate start, Flexible hours,

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