Job Description

Job Description

Job Description

Objective of the Position: This position provides IT support and customer service by assisting end users at site assigned and all EETAM locations. The position ensures that all IT support requests are addressed in a timely fashion.

Essential Accountabilities: The position incumbent ensures that:

• Support end users with day-to-day problems at site assigned (and/or other EETAM locations), requires travel by car or plane to EETAM location based on assignment.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person (50%) or over the phone (50%). Highly Interactive role that required face-to-face interactions with end users and IT team on a daily basis.
• Provides company cell phones assistance (including blackberry and IPhone) to end users
• Issuing new user security access to certain network drives.
• Determine priority of open issues including End User requests.
• Provision of IT equipment and software to end users.
• On Call (nights & weekends) as needed.
• Create IT support documentation.

Secondary Accountabilities: The position incumbent ensures that:

• Conduct all business related activities for, and on the behalf of, Eberspaecher within the limits of applicable local, state, and federal legal requirements.
• Provide support to, and compliance with, all local and corporate Eberspaecher Health, Safety & Environmental (HSE) policies, procedures and other HSE related requirements.
• Quality - Demonstrates accuracy and thoroughness and follows all EETAM polices related to TS16949 and ISO 14001; looks for way to improve and promote quality.
• Other duties as assigned.

Requirement Profile

Professional Background / Basic Qualification / Work Experience:

• Associates degree or equivalent from a 2 year college or technical school.
• Prior internship experience in technical support/IT function is preferred.
• Must have strong troubleshooting, time management, and customer support skills.
• Ability to travel domestically by car or plane.
• To perform this job successfully, an individual must be proficient in Microsoft Windows, Microsoft Office.
• To perform this job successfully, an individual must be knowledgeable in Hardware support, to include (but not limited to): laptops, desktops, servers, printers, smartphones.

Technical Expertise:

• Ability to analyze data and prepare reports, statements and projections.
• Ability to apply mathematical concepts and operations, including calculations, percentages, etc.
• Ability to read and comprehend instructions, correspondence, and memos, and write correspondence.
• Analytical- Synthesize complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen- Understands business implications of decisions.
• Knowledge of continuous improvement of products for manufacturability.
• Knowledge of engineering fundaments, mechanical systems, automotive systems, and exhaust systems.
• Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Strives to continuously improve expertise, knowledge and skills.

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