CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Job Title: Field Services Technician (Desktop Support)
Location: Onsite –Nashville, TN
Employment Type: Full-Time-ongoing contract role
Experience: (1–2 years or relevant technical training)
Pay: $45,000/yr
Salaried and Hourly options available
Hours: Different shifts available at several sites in the Greater Nashville area
Position Summary:
Key Responsibilities:
Client Build Support
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:
- 1–2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Vaccination Requirements
Varicella )2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
and Negative TB test
Benefits:
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