Job Description

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Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Consumer

The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.

RESPONSIBILITIES AND QUALIFICATIONS:

Responsibilities:

• Track technical issues being reported to WFM and work with Technology to identify the root cause and implement resolution
• Coordinate with vendors for issue resolution, process uplift, and automation opportunities
• Manage access and provisioning for new employees and transfers
• Collaborate with Tech Risk and Internal Audit to mitigate firm risk related to provisioning processes
• Apply problem solving / decision making skills to achieve the highest level of operational efficiency
• Support the preparation of ad hoc analysis that enables strong understanding of the business
• Provide suggestions and recommend solutions for possible issues
• Apply sound judgment and demonstrate comfort with ambiguous requests

Basic Qualifications:

• Critical thinking and ability to work with deadlines
• Fast learner and able to handle ambiguous tasks and complex data sets
• Efficient written and verbal communicatory and comfortable moderating meetings and bridges
• Highly motivated and self-driven, comfortable taking direction and balancing independent thinking under short deadlines
• 1 2 years of work experience in call center environment
• Advanced experience in Microsoft Office products
• Familiarity with Marcus by Goldman Sachs products and applications

ABOUT GOLDMAN SACHS:

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at .

Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity Goldman Sachs

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Work experience placement,

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