Job Description

Customer Service Supervisor

Make Your Mark Where It Matters

Are you a hands-on problem solver who takes pride in leading by example and supporting customers with care and urgency? Join Golden West Packaging Group in Madera, CA as our Customer Service Supervisor , where you’ll help drive service excellence and operational success from the front lines.

At Golden West Packaging, we’re not just delivering boxes—we’re delivering trust. As our Customer Service Supervisor, you’ll support a high-energy team dedicated to making every customer interaction efficient, accurate, and positive.

Who We Are

Golden West Packaging Group is a leading West Coast mill-independent specialty packaging and printing business. With 12 manufacturing facilities across California and Washington, we deliver innovative, sustainable solutions for some of the most recognizable brands in food, medical device, tech, wine, pharma, cosmetics, and more.

Our capabilities span structural and graphic design, value-added converting, flexographic printing, and lithographic lamination. We’re proud to be part of an essential, growing industry—and even prouder of the inclusive, people-first culture we’re building.

Why Join Us?

We’re a well-established, growing company where people know your name, your work matters, and your career can thrive. At Golden West, we champion safety, camaraderie, development, and the freedom to be yourself. Here, you’ll feel the difference—and make a difference.

What You’ll Do

Support and Guide the Customer Service Team

• Supervise daily activities of Customer Service Representatives to ensure timely and accurate processing of orders.
• Provide support, mentorship, and direction to team members while promoting accountability and continuous improvement.

Be the Voice for Our Customers

• Act as a liaison between customers and internal departments, resolving issues quickly and professionally.
• Ensure customer orders, changes, and concerns are handled efficiently and documented appropriately.

Keep Operations on Track

• Participate in production and planning meetings to relay critical information to and from the service team.
• Assist in maintaining accurate inventory records and helping ensure on-time delivery.

Improve Processes and Efficiency

• Identify service gaps and recommend process improvements that enhance speed, quality, and customer satisfaction.
• Support estimating, pricing, and account updates as needed in collaboration with sales and production.

What You’ll Need

• Associate’s degree preferred; Bachelor’s degree preferred
• 3+ years of customer service experience in a manufacturing or distribution environment
• Supervisory or team lead experience highly preferred
• Strong communication, organizational, and interpersonal skills
• Ability to multitask in a fast-paced setting
• Proficiency in Microsoft Word, Excel, and ERP systems
• Corrugated industry experience a plus

What You’ll Get

• Competitive total compensation package (Pay Range: $70,000–$90,000+/year, consideration above the range for candidates with experience in the corrugated manufacturing industry)
• Comprehensive medical, dental, vision, life insurance, and 401(k) with company contribution
• 10 paid holidays + generous paid time off
• Employee Assistance Program with wellness, nutrition, and retirement support
• A team-oriented environment where your contributions are valued
• Opportunities to grow into leadership roles as the business expands

Ready to lead with purpose and passion? We’d love to hear from you.

Golden West Packaging Group is proud to be an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind.

External Recruitment Agencies: To protect the interests of all parties, GoldenWest Packaging Group (GWPG) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to GWPG, including unsolicited resumes sent directly to GWPG leaders/managers/coworkers or to Epiphany's database will be considered GWPG property. GWPG will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. At this time no external agencies will be considered for the recruitment of this position.

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