Job Description

Customer Service Representative - Contact Center
Location: Fall River, MA (Primarily Remote After Training)
Schedule: Full-Time, Monday-Friday, 40 hours per week

About the Role:
We're looking for a Customer Service Representative to join our contact center team in Fall River, MA. You'll start with two weeks of in-house training at our Fall River location, then transition to a primarily remote role. In this position, you'll support customers via phone, chat, and email-processing orders, answering questions, and resolving issues with accuracy and professionalism.

Responsibilities:

• Provide outstanding customer service through phone, chat, and email
• Process orders and maintain accurate customer records
• Resolve product and service issues promptly and effectively
• Identify opportunities to recommend additional products or services
• Meet quality and performance goals
• Participate in training to build product and system knowledge

Qualifications:

• High school diploma or equivalent
• 2+ years of customer service experience
• Strong communication and problem-solving skills
• Ability to multitask and manage time effectively
• Comfortable using CRM systems and basic computer software

What We Offer:

• Hands-on training and ongoing development
• Primarily remote work after initial training
• Supportive team environment
• Competitive pay and benefits

George Patton Assoc, Inc.

Job Tags

Full time, Monday to Friday,

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