Job Description

Department Specialist - Shoes, Jewelry, & Accessories

Department Specialist - Shoes, Jewelry, & Accessories

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• Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure return business.
• Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
• Ability to balance multiple customers in a fast-paced environment.
• Maintain a strong and active presence on the selling floor. Ensure presence on floor during peak sale hours of 11AM 4PM, consistently driving business.
• Educate stylists by conducting product knowledge meetings, emailing stylists pictures of new receipts, sharing updates on best sellers and trends.
• Drive trunk show sales for assigned departments.
• Assist with styling, fittings and presentations for in-store and off-site events.
• Ability to work store events, varied hours/days, including nights, weekends and holidays as needed.
• Assist stylists with pulling stock and locating merchandise.
• Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stock room organization.
• Provide Front Desk/POS backup and support as the needs of the business dictate.
• Follow up and complete Slack requests in a timely manner.
• Completion, accuracy and timeliness of markdowns, transfers & RTVs.
• Ensure consistent company email communication and follow up.
• Assist with recurring physical inventory, as requested.
• Ensure the department is clean, neat and organized; adhere to merchandising and presentation standards.
• Maintain professional and supportive relationship with fellow team members, providing backup sales and support as the needs of the business dictate.
• Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

• 3+ years previous retail experience in a luxury environment preferred.
• Experience in working in a commissioned environment preferred.
• Experience in building clientele.
• Excellent organizational skills and ability to prioritize tasks.
• Highly motivated and results driven.
• Ability to direct and resolve customer service issues, etc.
• Basic computer skills.
• Maintain a fashionable and daily styled personal appearance .

Physical Demands:

• Speaking/Hearing: Ability to communicate information to customers.
• Standing: Remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Visual acuity to perform an activity such as viewing a computer terminal.
• Use of hands and fingers to handle or feel.

Education:

• High School education or equivalent.

Tootsies is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Sales

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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